How should you respond to a passenger requesting PRM at the gate?

How should you respond to a passenger requesting PRM at the gate?

• A. Direct them to the customer service desk.
• B. Confirm needs, allocate seating and support, communicate with flight crew, arrange necessary equipment or escort, and ensure safe evacuation routes.
• C. Confirm needs, then ignore it to avoid delays.
• D. Tell them to wait until boarding is completed.

Answer: (B)

The situation calls for proactive, safety‑driven coordination from the gate. The best approach is to confirm the passenger’s specific needs, allocate appropriate seating and support, communicate with the flight crew to align on on‑board arrangements, arrange any necessary equipment or an escort, and ensure safe evacuation routes are maintained. This plan ensures the passenger receives the right assistance quickly, while keeping operations smooth and safety standards upheld for boarding and potential evacuation. Directing them to the customer service desk or ignoring the request would cause delays or risk, and telling them to wait until boarding is completed could compromise safety and accessibility.

The situation calls for proactive, safety‑driven coordination from the gate. The best approach is to confirm the passenger’s specific needs, allocate appropriate seating and support, communicate with the flight crew to align on on‑board arrangements, arrange any necessary equipment or an escort, and ensure safe evacuation routes are maintained. This plan ensures the passenger receives the right assistance quickly, while keeping operations smooth and safety standards upheld for boarding and potential evacuation. Directing them to the customer service desk or ignoring the request would cause delays or risk, and telling them to wait until boarding is completed could compromise safety and accessibility.